careers

Summary

Diamond Hook, a creative agency specializing in brand, web and growth, is seeking a dynamic Project Manager to oversee and guide the execution of client projects. This role involves working closely with our Creative Director while leading a team of creatives and freelancers to ensure projects are completed on time, on budget, and to spec. Our projects range from developing brand and visual identities to building websites on Webflow and Shopify to producing email and SMS marketing programs for our clients. You’ll have the opportunity to work with some of our innovative clients such as Sharma Brands, Strideline, Urban Sophistication, and SET Active.

Our team consists of curious and passionate humans from around the globe. We’re always on the lookout for new talent to join us for our client projects, both short-term and long-term, to help us soar to new heights.

If you're detail-oriented, thrive in a fast-paced environment, and love seeing projects from concept to completion, we want to hear from you!

To be considered, please send your resume, website and/or any relevant work samples if available.

Responsibilities

• Lead the planning, execution, and successful delivery of client brand, web and growth projects, ensuring alignment with client expectations, deadlines, and budgetary constraints.
• Coordinate and collaborate cross-functionally with our Creative Director, Associate Creative Director and Lead Project Manager, and Director of Content & Brand Marketing while overseeing a team of copywriters, designers, developers, and other members to deliver cohesive project outcomes.
• Develop detailed project plans, including timelines, resource allocation, and task delegation.
• Track project performance, identifying areas for improvement and ensuring goals are met or exceeded.
• Collaborate cross-functionally both internally and externally with our Creative Director, Graphic Designer, Web Developer and/or other team members to create cohesive, strategic content.
• Serve as the primary point of contact for clients, keeping them updated on project progress and addressing any concerns or changes.
• Identify potential risks and roadblocks, troubleshooting issues as they arise and adapting plans to ensure success.
• Manage the workflow of contractors and creatives, ensuring their work aligns with the overarching project goals.
• Work with finance to manage budgets and forecast project costs, ensuring profitability.
• Present project updates, reports, and findings to leadership and stakeholders in a clear and compelling manner.

Qualifications

• Bachelor’s degree in related field preferred.
• 3+ years of experience in project management, ideally within a creative or marketing agency.
• Proven track record of successfully managing multiple projects simultaneously with tight deadlines.
• Strong organizational skills and the ability to prioritize tasks across a variety of team members and timelines.
• Experience working with creative teams (designers, developers, copywriters, etc.) and an understanding of their processes.
• Excellent verbal and written communication skills, with the ability to confidently lead client meetings and presentations.
• Experience managing project budgets and timelines.
• Ability to work independently in a remote environment while maintaining accountability to the team.
• Hands-on experience in Webflow, Shopify and Klaviyo or experience managing projects involving these web and marketing tools.
• Proficiency in Notion, Asana and Figma is a plus, but a proclivity to quickly pick up new tools and systems is essential!

Qualities

• You are a self-starter who takes initiative and isn’t afraid to take risks and color outside of the lines.
• You are an out-of-the-box thinker and enjoy finding creative solutions to address client needs.
• You are highly organized, with a keen eye for detail.
• You are proactive and take the initiative to move projects forward, even in the face of uncertainty.You are adaptable, comfortable with change, and able to pivot when necessary to meet client needs.
• You value communication and understand the importance of keeping all stakeholders informed throughout a project’s lifecycle.
• You are motivated by seeing a project through from start to finish and take pride in delivering high-quality work.
• You enjoy working both collaboratively and independently.
• You thrive in a remote-working environment.
• You are available to connect with team members and clients over calls in the PST/EST time zone.